Morgan Associates takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.


Morgan Associates makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Morgan Associates nor any other contributor to this website make any representation nor give any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.


Your privacy is important to us which is why we will always respect your data and never sell it on to third parties.

This privacy policy explains how we use any personal information we collect about you when you use this website and through your transactions with us. By continuing to use this site you agree to us providing to you the information you have requested and confirm that you have read and agree to the use of your information as set out in our privacy policy.

Morgan Associates (Cheltenham) Limited are a company registered in England & Wales with company number 848466 and whose registered office is located at Rotunda Buildings, Montpellier Exchange, Cheltenham GL50 1SJ. VAT Reg No: GB 276 7030 49.

Morgan Associates are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

What information do we collect about you and why?

We collect information about you when you register with us or use our services. Website usage information is collected using cookies. We collect information over the telephone in note form and also by the recording of calls made to and from our business to allow us to monitor performance and review in the event of any concern or dispute made as a result of a conversation that has taken place. We do not collect sensitive information over the phone and in the event that such information has to be provided we will disable the call recording feature. 

When you contact us, book a valuation, request property details or register an interest in the services we provide, we need to know your name, postal address, email address and contact telephone number.

We gather this information to allow us to process your registration, any valuation or viewing bookings you make for a property. The relevant information is then used by us, our staff and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general.

We may contact you by post, email or telephone to ask you for your feedback and comments on our services.

How will we use information about you?

To comply with our legal and regulatory obligations
  1. To perform a contract with you or to take steps at your request before entering into a contract
  2. To fulfil our legitimate interest, we use your personal data in order to deploy and develop our products or services, to improve our risk management and to defend our legal rights.
We collect personal information about you to provide you with the service you have requested

We would like to send you information about products and services of our business and the services of our Insurance Broker, Hazelton Mountford.

We will not share your information for marketing purposes with companies outside of our organisation without your permission.

By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way.

If you have consented to receive property updates, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact our Lettings Department at

How we protect your information

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).
We use the most up-to-date technologies to protect the information you give us with the majority of information stored on our internal database, which is password protected and only accessible by employees of Morgan Associates. We also keep your information confidential. The internal procedures of Morgan Associates cover the storage, access and disclosure of your information.
Morgan Associates do not store any information outside of the EU.

How long we retain your information

Personal data will only be retained for as long as necessary for the purpose of processing. However, the retention periods can differ based on the purpose the data was provided, the requirements of the business, and the lawful basis for processing.
Within our business activities there are some legal requirements which apply to the retention of personal data; the minimum retention period is 12 months and the maximum retention period is 7 years from the date the transaction concluded.
In the absence of any legal requirements, data is to be deleted when:
  • the purpose for which it was provided is no longer valid; or
  • the data subject has withdrawn consent; or
  • the data is no longer up to date

Your rights as a user of our website

As a user you have the following rights:
  • A right to be informed about our collection and use of personal information;
  • A right of access to the personal information we hold about you;
  • A right to rectification if any personal information we hold about you is inaccurate or incomplete;
  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
  • A right to restrict or prevent the processing of your personal information;
  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
  • A right to object to the use of your data for particular purposes.
If you remove your consent for us to process your data, it may restrict what we can offer you in the way of services and we will inform you of how this may affect our relationship upon your initial request. 


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:
by email
or write to us: General Manager, Morgan Associates, Rotunda Buildings, Montpellier Exchange, Cheltenham GL50 1SJ


All complaints will be handled under our company complaints procedure. To request a copy, please email;

Data Controller Information

Morgan Associates (Cheltenham) Ltd are registered with the Information Commissioners Office under registration number: Z616737

Third Party Suppliers

We confirm that we will share your personal data with the following to comply with our legal obligations.

Tenant Referencing and Right to Rent Checks  - HMS Referencing (Worcester)
We confirm that we will share your personal data with the following to comply with our legitimate interests.

Local Authorities & Utility Providers - To assign the utilities into the name of the tenant or landlord
If you consent when asked we would like to forward your information to selected third parties the details of which are below:

Insurance Services – Hazelton Mountford Ltd

Repairs & General Maintenance – We use various local tradespeople to conduct work on behalf of our landlord. The details of which will be provided to any landlord or tenant if their details are to be passed on for access or other arrangements.


You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

These terms and conditions and your use of this website are governed exclusively by English law.

This does not affect your statutory rights as a consumer.